An analysis of social interaction between novice older adults when learning gesture-based skills through simple digital games

This paper reports three exploratory empirical studies with older adults that had little or no prior experience with interactive technologies. The participants were introduced to interactive technology by playing games on touchscreens, playing in pairs with the assistance of a mentor. We focus on two principle aspects, the peer-to-peer interaction during these sessions, and the role of the mentor in progressing the sessions. In the case of peer-to-peer interaction we looked for ways in which players supported each other during interaction to assess the role of peer interaction in this context. In the case of mentoring, we examined the efficacy of a minimalist approach where verbal encouragement, suggestions or (in the last resort) intervention are used to provide support to learners. The sessions showed that learners typically could play and learn basic manipulations independently after initial help and guidance from mentors. We also found that peer interaction, both in verbal and non-verbal communication and cooperative action was broadly a positive influence within sessions, suggesting that there is significant value in building confidence as well as in learning

Introducing Fundamental Concepts of Process Modeling Through Participatory Simulation

Item does not contain fulltex

Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience

Contains fulltext : 191718.pdf (publisher's version ) (Closed access)S-BPM ONE '18: the 10th International Conference on Subject-Oriented Business Process Management will take place on April 5-6, 2018 at the Johannes Kepler University Linz, Austri

Requirements Sensemaking using Concept Maps

Requirements play an important role in software engineering, but their perceived usefulness means that they often fail to be properly maintained. Traceability is often considered a means for motivating and maintaining requirements, but this is difficult without a better understanding of the requirements themselves. Sensemaking techniques help us get this understanding, but the representations necessary to support it are difficult to create, and scale poorly when dealing with medium to large scale problems. This paper describes how, with the aid of supporting software tools, concept mapping can be used to both make sense of and improve the quality of a requirements specification. We illustrate this approach by using it to update the requirements specification for the EU webinos project, and discuss several findings arising from our results

The Social Layer of Stampers Ladder: A Systematic Approach to the Soft Edge of Organizational Transformations

Part 1: Organisational Semiotics: Theory and ApplicationInternational audienceThe social layer of Stampers ladder addresses the problem of responsible agents interacting with each other. It is the layer at which in organizations decisions are made and transformations negotiated. The method we present supports this human interplay. It combines principles of actualism, ontology charts, the knowledge in Formation process model and the Cynefin framework to gather and combine quantitative data with qualitative data, expressing attitudes and perceptions in meaningful diagrammatic representations of business processes. The analytic tool Sensemaker can be used to support decision making